Refund Policy

You have 30 days from the day your order is delivered to return it.

Use it

That is what the 30 days are for. You cannot tell whether a water flosser suits you from a photograph, so open it, charge it, and use it for a couple of weeks. A used unit is still returnable.

What we need back

Everything that came in the box: the unit, the tips and the charging cable. Normal signs of use are expected and fine, and it does not need to be in its original packaging, though packing it well protects it in transit. What we cannot refund is a unit returned incomplete, modified, or damaged beyond normal household use.

How to start a return

  • Email support@flosencare.com with your order number and we will send instructions and the correct return address.
  • Please do not send anything back before you hear from us. Returns that arrive unannounced may not be accepted, because we cannot match them to an order.

Return shipping

Unless the item arrived damaged, defective, or is not what you ordered, return shipping is the customer's responsibility. Use a tracked service, since we cannot refund a return that never reaches us.

Damaged or defective

This is different, and it is the one we care most about. If it arrives damaged, or the motor, the pump or the charging stops working, email us a photo or a short video and we will replace it or refund you in full. We cover return shipping in that case, and you do not need to send the unit back unless we ask. A flosser that stops holding a charge is a flosser you stop using, which defeats the entire point of buying one.

Refunds

Once your return is received and inspected, we will notify you and issue the refund to your original payment method within 10 business days. Your bank may take a few days more to show it. Where an order was discounted, for example a bundle price, the refund is the amount actually paid for the returned item rather than its full list price.

Cancellations

If your order has not shipped yet, email us and we will cancel it for a full refund.

Exchanges

The fastest route is a refund on the original order and a new order placed for what you want instead.

Questions? Email support@flosencare.com and a person will answer.