Buy it, use it on the worst surface in your bathroom, and decide from there. You have 30 days from the day your order is delivered to return it.

How to start a return

• Email support@tidvera.com and we will send instructions and the correct return address.
• Returns sent without contacting us first may not be accepted, because we cannot match them to an order.

Damaged or defective

If it arrives damaged, or the motor, handle lock or charging stops working, email us a photo or a short video and we will replace it or refund you in full. You do not need to return a faulty unit unless we ask. This is the failure we care most about, because a scrubber that quits puts you straight back on your knees.

Refunds

Once your return is received and inspected, we will notify you and issue the refund to your original payment method within 10 business days. Your bank may take a few days more to show it.

Return shipping

Unless the item arrived damaged or defective, return shipping is the customer's responsibility. Use a tracked service, since we cannot refund a return that never reaches us.

Exchanges

The fastest route is to return the original and place a new order once the return is accepted.

Questions? Email support@tidvera.com and a person will answer.